ZL.Copilot follows the call, transcribes patient and operator in real time, and prompts your receptionist at the right moment — ask for the passport, check for allergies, offer the test that fits. On your servers or in the cloud.
Runs on-prem or in the cloud · Personal-data compliant · Works with your PBX
Front-desk validation
Scenario 1 of 4
Copilot prompts
Reception checklist
What it gives the front desk
Passport, policy, allergies, consent — prompted at the right moment, and logged for every call.
Relevant tests and specialist add-ons are suggested gently and to the point — never pushy.
With the on-prem option, recordings and transcripts never leave your network.
Two jobs, one copilot
The copilot follows your reception script and reminds the operator of everything that's easy to forget.
Based on what the patient says, the copilot suggests tests and services that genuinely fit this visit.
End to end
The moment a call connects, speech is recognised and analysed. Where it all runs is your call.
Patient dials your number over IP telephony / PBX.
Both voices become a two-sided chat, live.
Patient and operator, side by side, in real time.
Reads intent, checks the script, finds relevant offers.
A Windows widget shows prompts over your CRM.
Everything runs inside the clinic's network — no audio or transcript leaves your perimeter.
Desktop widget
Nothing new to learn. ZL.Copilot runs over your telephony and CRM: transcript on the left, prompts on the right.
Ask for passport, insurance and allergies
Offer 24-hour blood-pressure monitoring (ABPM)
Built for medicine
Medical data is sensitive — ZL.Copilot keeps it inside your perimeter.
The whole pipeline on your hardware. Nothing goes out.
Built around medical data-protection and patient-consent rules.
Integrates with existing SIP / PBX telephony and CRM.
Every reception check is logged — quality you can measure, not guess.
A Zorgelines product
Zorgelines has built AI for medicine since 2022 — from computer vision to real-time conversational systems in production. ZL.Copilot brings that experience to where the patient journey begins: the phone call.
About ZorgelinesFAQ
Only if you choose the cloud. With on-prem, audio and transcripts never leave your network.
Yes. ZL.Copilot connects to standard IP telephony and PBX and runs as a light widget on the operator's Windows machine.
The patient never hears the copilot. Prompts are seen only by the operator, who decides what to offer.
Russian and English right away; other languages on request.
A cloud pilot can start in days. On-prem timelines depend on your infrastructure — we scope it with your IT team.
Twenty minutes and we'll walk your reception flow from hello to booked.